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Customer Success Summit 2016

Welcome to the agenda for Customer Success Summit 2016. We welcome you to explore and add the sessions you are most interested in.

#1

WELCOME KEYNOTE - Mastering The Business of Customer Success

#2

KEYNOTE - Don't #@!% the Customer - 3 Steps to Being a Customer Driven Business

#3

SUCCESSTALK - The Evolution of Customer Success: from Break-Fix to Business Outcomes

#4

SUCCESSTALK - Should You Even Have a Customer Success Team?

#5

SUCCESSTALK - From Failure to Meteoric Success: Lessons From a Serial Entrepreneur

#6

KEYNOTE - Winning with Customer Success Technology

#7

SUCCESSTALK - What Can B2B Companies Learn From The Do-It-For-Me Economy?

#8

FIRESIDE CHAT - Enter the Chief Revenue Office: The Rise of a New Corporate Role

#9

LUNCH

#10

RECEPTION featuring startup bands!

#11

TRACK 1 - Getting Onboarding Right: Putting in Place The Foundation For Customer Success

#12

TRACK 1 - Going From Passively to Actively Managing the Customer Lifecycle

#13

TRACK 2 - Learning From Successful Customers to Build a System for Customer Health

#14

TRACK 2 - Executing Customer Success at Scale for 10,000+ Customers

#15

TRACK 3 - Building a Healthy Marriage Between Customer Success and Sales

#16

TRACK 1 - Back to Basics: The Simple Recipe for Customer Success

#17

TRACK 2 - The CS (R)evolution: Democratizing Customer Success

#18

TRACK 2 - Sound the Alarm! Three Non-Negotiables for an Effective Early Warning System

#19

TRACK 1 - Building a High Performing Customer Success Team: The #Millenial Advantage

#20

TRACK 3 - Walking Hand in Hand With Your Product Team to Drive Customer Success

#21

SUCCESSTALK - Customer Success Without Friction: Lessons From an Industry Veteran

#22

WORKSHOP - Building a Customer Success Playbook

#23

SUCCESSTALK - Moving from Customer LTV to Network LTV

#24

WORKSHOP - Developing Your Customer Success Blueprint

#25

TRACK 1 - Getting Customer Success Off The Ground

#26

TRACK 3 - How Self-Service Transformed Ticketmaster’s Customer Success Potential

#27

FIRESIDE CHAT - The Story Behind "FARM DON'T HUNT The Definitive Guide to Customer Success"

#28

SUCCESSTALK - Fostering an Innovation-Centered Culture to Drive Customer Success

#29

KEYNOTE - From Wall Street Financial Analyst to SaaS Leader: Jason Maynard on the Economics of the Recurring Revenue Business Model

#30

SUCCESSTALK - Members Come First: The Secret Sauce For Growing a Modern Business

#31

LUNCH + "Ask the Experts" Pavilion

#32

CHIEF CUSTOMER OFFICER PANEL - Championing Customer Success and Winning Support Across the Executive Team

#33

CLOSING KEYNOTE - Selling Outcomes vs. Software

#34

SUCCESSTALK - Shifting to an Outcome-Focused World

#35

SUCCESSTALK - To The Cloud: How the Digital Economy is Shaping Customer Success in Every Industry

#36

CLOSING REMARKS

#37

AWARDS CEREMONY - Customer Success Hero Awards

#38

TRACK 2 - Building Customer Success Into Your Product: The Inevitable Direction For SaaS Businesses

#39

TRACK 1 - Winning at Pitfall - Avoiding the Quicksand, Alligators, & Snakes as You Develop Your Customer Health Metrics at a Technical Company

#40

TRACK 2 - Mapping a Customer Journey That Drives Customer Growth

#41

TRACK 2 - Where is the ROI? Justifying a Renewal or Upsell Using Actual Customer Usage Data

#42

TRACK 2 - Running a Recurring Revenue Business at 94% Retention Rate

#43

TRACK 1 - To Sell or Not To Sell: Should CS Teams Be Tasked With Selling

#44

TRACK 2 - Building an Ambassador Program to Increase User Adoption & Expand your Biggest Accounts

#45

TRACK 2 - Customer Intelligence and Data Science

#46

TRACK 1 - Compensating and Incentivizing The Right Behavior For Customer Success

#47

TRACK 1 - Moving to Strategic Customer Success: Getting In Front of The 8 Ball

#48

TRACK 1 - Using Self-Service to Enrich the Customer Experience. And Customer Success. And the Customer Journey. And...

#49

TRACK 3 - From Strategy to Action: 5 Steps to Phenomenal Customer Success

#50

TRACK 1 - Customer Success Managers: The Unicorns of the Professional World