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Welcome to the agenda for Customer Success Summit 2016. We welcome you to explore and add the sessions you are most interested in.
avatar for Jonas

Jonas

Unbounce
Director, Customer Support & Engagement
Vancouver, Canada Area
Monday, March 21
 

9:00am PDT

WELCOME KEYNOTE - Mastering The Business of Customer Success General SessionGuy Nirpaz

9:30am PDT

KEYNOTE - Don't #@!% the Customer - 3 Steps to Being a Customer Driven Business General SessionJay Simons

10:00am PDT

SUCCESSTALK - From Failure to Meteoric Success: Lessons From a Serial Entrepreneur General SessionAlex Bard

10:15am PDT

SUCCESSTALK - The Evolution of Customer Success: from Break-Fix to Business Outcomes General SessionCatherine Blackmore

10:30am PDT

SUCCESSTALK - Should You Even Have a Customer Success Team? General SessionTom Weeks

11:00am PDT

TRACK 2 - Executing Customer Success at Scale for 10,000+ Customers Track 2: Mastering Customer SuccessJoel Martin • Shauna Osborne

11:45am PDT

TRACK 2 - Learning From Successful Customers to Build a System for Customer Health Track 2: Mastering Customer SuccessMaranda Dziekonski • Chad Sears

12:30pm PDT

LUNCH General Session

1:30pm PDT

TRACK 1 - Building a High Performing Customer Success Team: The #Millenial Advantage Track 1: Designing Customer SuccessJeff Cann

1:55pm PDT

TRACK 2 - The Most Important Retention of All: Retaining Your Customer Success Team Track 2: Mastering Customer SuccessJosh Hanewinkel

2:20pm PDT

TRACK 3 - Walking Hand in Hand With Your Product Team to Drive Customer Success Track 3: Aligning Customer SuccessJamey Jeff

2:45pm PDT

TRACK 3 - How Self-Service Transformed Ticketmaster’s Customer Success Potential Track 3: Aligning Customer SuccessPhil Jennings

3:30pm PDT

FIRESIDE CHAT - Enter the Chief Revenue Office: The Rise of a New Corporate Role General SessionGuy Nirpaz • Mark Roberge • Matt Rosenberg

4:10pm PDT

KEYNOTE - Winning with Customer Success Technology General SessionMaksim Ovsyannikov

4:30pm PDT

SUCCESSTALK - What Can B2B Companies Learn From The Do-It-For-Me Economy? General SessionLeyla Seka

5:15pm PDT

RECEPTION featuring startup bands! General Session
 
Tuesday, March 22
 

9:00am PDT

KEYNOTE - From Wall Street Financial Analyst to SaaS Leader: Jason Maynard on the Economics of the Recurring Revenue Business Model General SessionJason Maynard

9:30am PDT

FIRESIDE CHAT - The Story Behind "FARM DON'T HUNT The Definitive Guide to Customer Success" General SessionGuy Nirpaz • Fernando Pizarro

10:00am PDT

SUCCESSTALK - Fostering an Innovation-Centered Culture to Drive Customer Success General SessionShahla Aly

10:15am PDT

SUCCESSTALK - Members Come First: The Secret Sauce For Growing a Modern Business General SessionBrian Frank

10:45am PDT

TRACK 3 - RUFing It Out With Customer Feedback, Knowing The Why Track 3: Aligning Customer SuccessSean Cramer

11:10am PDT

TRACK 1 - Engaging for Success: Is Employee Engagement Key to Customer Success? Track 1: Designing Customer SuccessOmid Razavi • Celia Gouveia • Toolika Kapur

11:35am PDT

TRACK 1 - Compensating and Incentivizing The Right Behavior For Customer Success Track 1: Designing Customer SuccessLuke Quanstrom

12:25pm PDT

LUNCH + "Ask the Experts" Pavilion General SessionMikael Blaisdell • Irit Eizips • Kristen Hayer • Dave Key • Alex McClafferty • Dhaval Moogimane • Omid Razavi • Nils Vinje

1:00pm PDT

1:00- 3:00PM - Totango User Conference (for customers) Track 3: Aligning Customer SuccessOmer Gotlieb

1:45pm PDT

TRACK 1 - Customer Success Managers: The Unicorns of the Professional World Track 1: Designing Customer SuccessAnjanette Hill-Mendoza TRACK 2 - Customer Intelligence and Data Science Track 2: Mastering Customer SuccessMehmet H. Goker

2:10pm PDT

TRACK 2 - Running a Recurring Revenue Business at 94% Retention Rate Track 2: Mastering Customer SuccessJill Scarbrough

3:15pm PDT

AWARDS CEREMONY - Customer Success Hero Awards General SessionOmer Gotlieb

3:30pm PDT

CHIEF CUSTOMER OFFICER PANEL - Championing Customer Success and Winning Support Across the Executive Team General SessionOmer Gotlieb • Marcus Bragg • Matt Leary • Stephanie Schatz • Paul Staelin

4:15pm PDT

SUCCESSTALK - To The Cloud: How the Digital Economy is Shaping Customer Success in Every Industry General SessionMary Stanhope

4:30pm PDT

SUCCESSTALK - Shifting to an Outcome-Focused World General SessionPeter Armaly

4:45pm PDT

CLOSING KEYNOTE - Selling Outcomes vs. Software General SessionSarah Austin • Mike Ettling

5:15pm PDT

CLOSING REMARKS General SessionGuy Nirpaz