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Welcome to the agenda for Customer Success Summit 2016. We welcome you to explore and add the sessions you are most interested in.
CM

Chad Mirmelli

Buildium
Manager, Customer Success
Boston, MA
Monday, March 21
 

11:00am PDT

TRACK 2 - Executing Customer Success at Scale for 10,000+ Customers Track 2: Mastering Customer SuccessJoel Martin • Shauna Osborne INTERACTIVE DISCUSSION - The Economics of Customer Success: Do You Monetize or Not? Success CafeDhaval Moogimane WORKSHOP - Developing Your Customer Success BlueprintFULL Workshop StudioAri Klein • Omid Razavi

11:45am PDT

TRACK 2 - Learning From Successful Customers to Build a System for Customer Health Track 2: Mastering Customer SuccessMaranda Dziekonski • Chad Sears TRACK 3 - Building a Healthy Marriage Between Customer Success and Sales Track 3: Aligning Customer SuccessMari-Frances Bentvelzen • Whitney Hillyer

1:30pm PDT

INTERACTIVE DISCUSSION - Building the Chief Customer Officer Dashboard Success CafeOmer Gotlieb WORKSHOP - Building a Customer Success PlaybookFULL Workshop StudioKristen Hayer

1:55pm PDT

TRACK 1 - Getting Onboarding Right: Putting in Place The Foundation For Customer Success Track 1: Designing Customer SuccessEmilia D'Anzica TRACK 2 - The Most Important Retention of All: Retaining Your Customer Success Team Track 2: Mastering Customer SuccessJosh Hanewinkel

2:20pm PDT

TRACK 2 - Lessons Learned in Building a Best-in-Class Customer Success Organization Track 2: Mastering Customer SuccessRemy Malan TRACK 3 - Walking Hand in Hand With Your Product Team to Drive Customer Success Track 3: Aligning Customer SuccessJamey Jeff INTERACTIVE DISCUSSION - Evolve or Die: How to Evolve the Roles and Structure of Your Customer Success Team Over Time Success CafeBoaz Maor
 
Tuesday, March 22
 

10:45am PDT

TRACK 2 - Mapping a Customer Journey That Drives Customer Growth Track 2: Mastering Customer SuccessRyan Engley INTERACTIVE DISCUSSION - From Adoption to Impact: Key to Engaged And Happy Customers Success CafeRay Mitra

11:10am PDT

TRACK 2 - Where is the ROI? Justifying a Renewal or Upsell Using Actual Customer Usage Data Track 2: Mastering Customer SuccessAriel Utnik

11:35am PDT

TRACK 2 - Building Customer Success Into Your Product: The Inevitable Direction For SaaS Businesses Track 2: Mastering Customer SuccessRoberto Jusino TRACK 3 - From Zero to Hero: Building the Internal Reputation of Customer Success Track 3: Aligning Customer SuccessJill Nicholson

12:00pm PDT

TRACK 2: Amplifying Your Customer Success with User Reviews Track 2: Mastering Customer SuccessVinay Bhagat • Loretta Jones • Megan Roth TRACK 3 - From Strategy to Action: 5 Steps to Phenomenal Customer Success Track 3: Aligning Customer SuccessTal Tsfany

2:10pm PDT

TRACK 2 - Running a Recurring Revenue Business at 94% Retention Rate Track 2: Mastering Customer SuccessJill Scarbrough